Returns
You can request a return within 7 days of delivery.
How to return something
- Open the order in your account, or use the link from your confirmation page.
- Choose Request a return on the parcel and tell the shop why.
- The shop contacts you to collect the item or arrange a drop-off.
- Once the shop receives it, the refund is recorded and paid in cash or by bank transfer within 7 working days.
What can be returned
- Frames and sunglasses that are unworn and in their original case.
- Unopened boxes of contact lenses.
- Anything that arrived damaged or was not what you ordered.
What cannot
- Opened contact lens boxes and solutions, for hygiene reasons.
- Prescription lenses made to your prescription, unless they were made incorrectly.
Cancelling
You can cancel a parcel from your order page until the shop starts preparing it. After that, contact the shop.